What customers say
Based on genuine customer reviews
Reviews
Reviews are taken from publicly available sources.
Natural Grace Holistic Funerals were absolutely incredible during such a difficult time. The owners were so compassionate, comforting, and supportive every step of the way, making the entire process feel far less overwhelming. They truly went above and beyond to ensure everything was handled with care, dignity, and genuine kindness. Their attention to detail and personal touch meant so much to our family. I cannot recommend them highly enough to anyone wanting a beautiful and heartfelt service for their loved one.
Our family could not be more grateful to Karen and Fiona for the respect and dignity they showed us on the passing of our dear Kel. Due to extenuating circumstances, they went above and beyond to accommodate our family's needs during this difficult time. I could not recommend them highly enough.
We cannot thank Karen & Fiona from Natural Grace enough for the care & kindness in looking after our beloved mum & nana, Valeta. Their attention to detail & consideration of families needs is exceptional. Their “guests” are treated with the utmost dignity & respect, and it is their intention that every person is given the most fitting memorial for them. We highly recommend this most excellent service.
The team at Natural Grace Funerals in Warrnambool provided truly outstanding care and support for our family following the passing of both our mother and father. From our first conversation, their warmth, compassion, and professionalism shone through. They guided us with kindness and clarity, helping us create beautiful, dignified farewells that honoured our parents perfectly. Every detail was handled with such thoughtfulness and their gentle presence brought comfort and reassurance during a very emotional time. We are deeply grateful for the respect, understanding, and heartfelt care both Karen and Fiona showed our family. Natural Grace brought calm, guidance and genuine compassion when it mattered most. We wholeheartedly recommend Natural Grace Funerals for their exceptional service and the meaningful support they provide to families.
Fiona and Karen were sensitive and caring in every possible way. They listened carefully and offered beautiful caring words when I needed it the most. Their support was like family! I didn't have a mother or sister, or girlfriend to support me so I was very grateful for their caring and respectful support. They made tea and took my brother and I through all the options without rushing or "selling" us anything. We talked about our Dad and it was lovely to smile and laugh over our memories. They accommodated everything we asked for and they made lovely gentle suggestions when we were unsure. We used their rooms for a small-sized service and morning tea before heading to the cemetery. I can't recommend them highly enough.
At what has been the most traumatic time in mine and my childrens lives has been made worse by this company. Not only were we told conflicting information by the people we spoke to which caused us additional emotional distress, i was then threatened with legal action after we decided to change to Guyetts Funerals instead. Highly Do Not recommend.
The loss of a loved one is an incredibly difficult experience. Karen and Fiona provided exceptional care and support to our family and our loved one. Their professionalism and dedication were deeply appreciated from the outset, and their efforts to ensure a dignified and beautiful service went above and beyond expectations. The ongoing aftercare and support have been invaluable. I would be honored to receive the same level of care from Karen and Fiona in the future.