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White Lady Funerals South Melbourne

White Lady Funerals South Melbourne

4.3(6 reviews)See reviews ↓·Melbourne

What customers say

Based on genuine customer reviews

Compassionate guidance through the funeral planning process is the theme that recurs most across feedback for this South Melbourne funeral director and cremation service. Several customers describe the care and professionalism of named staff members, with Tracey and Tracy Pointer both singled out for the way they helped families navigate arrangements during grief.

One family notes that the arranger grasped their needs and ideas completely, and that everything ran smoothly as a result. One thing mentioned again and again is the warmth and respect shown by the team, with one account describing the experience as feeling like the staff became part of the family. Connie Farina is also named for her professionalism and compassion, and for the close attention given to the finer details of a service held for a relative.

The administrative side of arranging a funeral is described as responsive, with families expressing gratitude for support that made an upsetting time more bearable. The personal qualities of the staff, including care that went beyond the expected, are what customers return to again and again. This level of attentiveness and the smooth running of services arranged through the South Melbourne team are what families highlight most in their accounts.

Cremation serviceFuneral director
White Lady Funerals South Melbourne — Customer photo

Reviews

Reviews are taken from publicly available sources.

Y
Youri2 April 2026

White Lady Funerals provided exceptional care and support during the most difficult time for our family. The Administrative arranger Connie Farina was very professional, compassionate, responsive and attentive to every detail of my mother-in-law’s funeral. We are truly grateful to all team for making a difficult time more bearable.

JH
Julles Haute Couture23 October 2025

I’ve never planned a funeral before but If you are lucky enough to meet ‘Tracey’ then your funeral will indeed be blessed! I lost my Mum and she was my World ❤️ and words can not describe how wonderful Tracey was in helping guide me through this upsetting process especially during my grieve! Caring, Compassionate, Humorous, Professional are the obvious words that come to mind but in our case it went beyond that and Tracey became a better friend to me than my own friends, always ready to give me support and hugs when I needed it and constantly checked on my wellbeing on the phone. Tracey helped me plan just the kind of service Mum would have wanted, intimate, personal and full of love. She did everything I asked her to do and made a sad occasion to be one of celebration instead of sorrow. I would highly recommend Tracey and White Lady Funerals everything was so beautifully done and the love & care shone through - you are indeed special well chosen ladies and Mum would have loved what you did. A big THANK YOU from the bottom of our hearts. Cheers Ray & Julie xxx

NP
Nigel Pover2 April 2025
HE
Heather Ellard20 June 2024

Praises to Tracy Pointer and the White Lady Funeral team at Epping, Vic. Tracy's care and guidance through the planning of our father's funeral service recently, was exemplary. She understood our family's needs and ideas completely, as well as the sort of farewell we wanted for our dad. She went over and above in ensuring everything ran smoothly. It felt like she was part of our family the way she cared for us. Tracy showed respect, friendship and light-heartedness (when we needed it), and understanding, especially towards our mother, who was understandably overwhelmed with grief. We received several positive compliments on how beautifully the service flowed. Thanks to Tracy, Andrew and the team, Dad had a farewell he would've been proud of.

ZW
ZiZhang Wang22 May 2023
GO
Gavan O'Connor28 August 2017

My mum used these guys to see off my grandfather (Doug). A lomo, to pick our family up, was part of the deal however, no show!!! You can imagine how stressful this was for my mum. We had to order a cab and arrived late to his funeral. I understand that these things can happen but no opology no compensation. Really unprofessional. Fail....

Funeral directors in Melbourne compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Melbourne are compared.

RankProviderRatingReviewsOpen Sat.
1Gardenia Funerals★ 5,0195Yes
2Templeton Family Funerals★ 5,0157Yes
3Tomorrow Funerals★ 5,045Yes
4Australian Orthodox Funerals★ 5,029Yes
5Australian Funerals and Cremations★ 5,09Yes
11White Lady Funerals South Melbourne (this page)★ 4,36Yes
Contact
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00