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Penhall Funerals

4.7(15 reviews)See reviews ↓·Orange

About the company

Penhall Funerals has been caring for families in Orange and surrounding districts for over 50 years. It was founded by Norm and Diedre Penhall and is the longest-serving funeral home in Orange, NSW. The business is locally managed with a team of experienced professionals, most born and raised in Orange. Craig Ostini is the Manager. Funeral Directors are Donna Cain, Scott Neilson, Cindy Armstrong, Lachie Carpenter, and Norah Brown.

Penhall Funerals offers Pre-Paid Funeral Plans and Bonds through Foresters and Funeral Plan Management. The Penhall Memorial Chapel provides a space for up to 200 guests and has a modern audio-visual system with two large screens for slideshows, a high-quality sound system for music and tributes, and live streaming so loved ones near and far can take part. Penhall Funerals provides celebration of life services, cremation services, and burial services.

What customers say

Based on genuine customer reviews

Penhall Funerals in Orange is described by reviewers as a funeral director that handles arrangements with genuine care and professionalism. Michelle, Lachie, Craig, Cindi, Jean and Donna are named repeatedly for the compassion and kindness they showed families, including during home collections and cremations. Customers in several reviews describe how staff treated a deceased parent with dignity and respect, and how the first meeting with Donna put worries to rest despite a tight budget. Something that features in review after review is the smooth handling of first-time funeral planning, with reviewers noting that everything was made easy and that the service itself, whether in the Memorial Chapel or at the cemetery, was beautiful and well organised.

Reviews time and again mention the professional yet warm manner of the team, and one family expressed gratitude for an intimate service that matched the deceased's wishes. The care extended to families of all ages, with grandchildren and spouses alike noting the support they received throughout planning and on the day. Funeral services and cremations are the work most often referred to, and Donna's guidance from the initial arrangement through to the farewell is a theme running through many accounts.

Reviews

Reviews are taken from publicly available sources.

AS
Adrian Sherlock25 August 2026

I can’t thank these wonderful people enough for the care, kindness and compassion they showed to my dear Dad and our family during such an incredibly difficult time. Craig and Lachie were so kind and caring when they came to our home to collect Dad. They treated him with such dignity and respect, and their gentle and compassionate manner meant more to us than they will ever know. Cindi and Jean were also absolutely beautiful throughout the whole process. Their care, understanding and support helped make such a heartbreaking time a little easier for our family. It’s not just a job for these people — the genuine compassion they showed to Dad and to all of us will stay in our hearts forever. Thank you all from the bottom of our hearts for looking after our beautiful Dad and for looking after us too. ❤️

DR
Debby Rich13 March 2026

Absolutely amazing professionalism from the staff at Penhall Funerals in Orange. From the 1st meeting with Donna till the final goodbye at the cemetery, everything was wonderful. The level of care and compassion was outstanding. Thankyou Donna and team. Regards “The Rich family Wellington “

RM
Rebecca Murray29 May 2025

Will never use this place again for when losing more loved ones 😪they chose what they want music played was not what we requested and takes over decisions 😿I do appreciate the help but also talking about internet partly tik tok google etc 😢was not happy

AM
Amanda McGregor17 September 2024

I didn't have to deal with the guys personally but my family said they made this process alot smoother considering we have never had to plan a funeral before. The 2 occasions I did speak to staff they were extremely kind and compassionate. Had a very intimate service but was lovely - exactly what he wanted. Thank you all so much

JR
Jody Robinson1 February 2024

I couldn't recommend Penhalls enough when my dad passed away. They went above and beyond in such a caring and respectful manner. The care they gave my mum and family was amazing and the care they gave my dad was even more amazing. Thank you all for making such a tough time easier to get through by taking all the worry away.

ML
Michelle Lee24 January 2024
HK
Holly Kelly4 August 2023

A huge thankyou to Donna for going above and beyond when we suffered the very sudden loss of my Wife recently. Planning a Funeral for the first time was really daunting especially considering we had a very tight budget but she made everything so easy and the service itself in the Memorial Chapel was absolutely beautiful. Donna immediately put all of our worries to rest because she genuinely cared and it felt like we had known her for years. If you have lost a loved one, I HIGHLY recommend using Penhalls. The Celebrant Jean Catanzariti they linked us up with was fantastic also. They did a wonderful job and were absolutely beautiful people to deal with during such a rough time in our lives. We will be forever grateful for their services.

Funeral directors in Orange compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 4 businesses in this category in Orange are compared.

RankProviderRatingReviewsOpen Sat.
1Orange Funerals★ 5,021Yes
2Penhall Funerals (this page)★ 4,715No
3Godfrey Smith Funerals★ 3,02No
4Renshaw's Funeral Service★ 3,928Yes
Contact
+61263617777penhallfunerals.com.au31/35 William St, Orange NSW 2800
Working hours
Monday08:30–16:30
Tuesday08:30–16:30
Wednesday08:30–16:30
Thursday08:30–16:30
Friday08:30–16:30
SaturdayClosed
SundayClosed