Finlayson and McKenzie Funeral Directors

On 2 March 2026, we said our final goodbye to my beautiful grandmother out at Nerimbra Memorial Gardens. From start to finish, every little detail and gesture was absolutely perfect, my grandmother would have been so incredibly happy with how her farewell went. Thank you so much to Nikki and Sandy for your love, support, compassion and for helping to give our beloved Gran the most beautiful farewell. We will never forget all you have done for us, thank you so much. 💐💜

Finlayson & McKenzie did the funeral for my friend not long ago, and it was done so beautifully. They were so caring and treated us all just like family.

The love and care that the staff and Finlayson & McKenzie showed myself and my family was beyond what we were expecting. They made such a sad and hard time so much easier than we ever thought possible. Thank you to everyone there.

Finlayson & McKenzie showed incredible care and compassion during a very difficult time. The staff were supportive, professional, and made sure every detail was handled with dignity. We are so grateful for their guidance and kindness.

My mother’s funeral was held at Finlayson & McKenzie on 12 March 2025 at 1pm QLD time. As most of her family were interstate and relying on the livestream, we were concerned when we noticed the online schedule displayed a different time. After contacting the funeral home the morning of the service to flag the issue, we were told it couldn’t be fixed. Despite this, the funeral proceeded at 1pm as originally planned, meaning anyone who followed the incorrect time would have missed it entirely. The livestream itself was poorly managed. The video started in portrait mode instead of landscape, making it difficult to view. When we called to report this, the stream was disconnected. By the time it was restored—at least 10 minutes into the service—the orientation was corrected but the quality remained abysmal. The video repeatedly dropped out, glitched, and could only be viewed at a low resolution, making details impossible to see. The audio was also difficult to distinguish, adding to the frustration of trying to follow such an important event remotely. This was a deeply upsetting experience. A funeral is a final tribute to a loved one, and families should not have to deal with such careless technical issues, especially after raising concerns in advance. The handling of this service was disrespectful and completely inadequate. I would strongly advise others to seek a more professional and reliable provider—especially if remote attendance is required.

A friend passed away this year and her parents were interstate when she passed. It was organised to view her body however there was a double booking for some reason and instead of letting her parents know that this might not be the best time to view her, they took us to the back of an old Queenslander tripping over dog bowls to a large refrigerator and sat us in a room surrounded by new coffins to view her body. She had no clothes on under the Qld health sheet that was over her body. This was not how anyone including her mother wanted to see her for the last time. She was only 23.

A heart felt big thank you from the bottom of our hearts to Finlayson and McKenzie especially Collin Atkinson 🙏 We thank God , The Universe and our Guardian Angels that shone a light on you at a time of darkness. You were meant to be the person to take care of us during our delicate and emotional loss of our Uncle, Brother, Father, Friend. We really appreciated the above and beyond service given. Thankyou for personally delivering the ashes from Rockhampton to Yeppoon. Thank you for the phone calls to keep us in the know. Thank you for your compassion and guidance through this heartbreaking time in our lives. We can not recommend Finlayson and McKenzie highly enough. Thank you from the Murphy and Hannaford Clan 🙏🌻💙