K.M.Smith Funeral Directors operates from several Brisbane offices and arranges funerals including celebrant bookings, printed booklets, visual presentations and refreshments after a service. Reviewers name staff across different branches, including Russell, Hanna Miley and Scott, for walking families through the available options in detail. One reviewer, whose cremation had been arranged through a different funeral home, describes staff member Kirsty sourcing a replacement urn at short notice regardless. A support dog present at the Bowen Hills office is mentioned by more than one family as something they found calming during a visit.
Reviews
4.8 / 5 · 62 totalWe contacted Russell from the Goodna Office, he gave us all options available and decided to ask Russell to arrange the Celebrant, Booklets, Visual presentation with music and refreshments after the service. Everything went to plan because of their professional and caring way they treat grieving families.
Having Archie there is awesome. A non judgemental and patient emotional support animal such as him was an amazing idea
I am extremely disappointed with my experience. During one of the most painful times in my life, I felt that Julie showed no compassion or willingness to listen or help. I did not feel supported, cared for, or understood while grieving someone so dear to me. To make matters worse, important documentation was not filled out correctly, despite the correct information being provided. This caused additional stress at an already heartbreaking time. If you choose this funeral home, I strongly recommend requesting someone other than Julie. No one should have to deal with this level of care during such a difficult moment.
I called K.M.Smith in search of an urgent replacement of an urn after my original supplier fell through. I was deeply upset as a delay in getting the urn would mean a delay in bringing my daughter home. Kirsty was incredibly sensitive and managed to not only help me order the same urn but organised a wholesaler I could collect it from day of. Because of Kirsty's kindness I managed to get the perfect urn and finally bring my daughter back home day of. Even though we had gone through another funeral home for the cremation they didn't hesitate to help me, were super speedy in sorting a solution and even offered to help decant her ashes for free. I would highly recommend their services to anyone as they were so thoughtful, professional and prompt.
The most amazing caring people. This team dealt with us during our time of loss with the upmost compassion and love. They went above and beyond making sure the memorial and burial was perfect. From the moment we set foot in th home Adrianne made us feel like we were family. Their support dog Archie was a wonderful touch, it helped us all with our loss and all of the raw emotions. Tristan and team also made sure everything was perfect at the cemetery. Can’t speak highly enough about this outstanding team. Thank you so much for making the most difficult time in our lives the most touching and memorable day.
Hanna Miley was outstanding. Despite a curve ball, she was loyal to her applicant, worked tirelessly to provide dignity for my brother and was full of important advice. Sincere thanks to everyone at KM Smith and the wider team for working at pace. Chinthika, London, UK
Would thoroughly recommend. Efficient & organised yet compassionate & caring. Thank you Sue & Suzie for helping make my father’s farewell worthy of the wonderful man he was. Also thanks for going the extra mile & organising for us to have him singing at his own funeral. It was truly special to hear his voice again.