Eastaugh & Carroll Funeral Directors

We would like to express our sincere thanks to John, Sue and the team at Eastaugh & Carroll. The professionalism, kindness, support and guidance that was consistently shown and given by them made a really difficult process so much easier. Nothing was too much trouble and it made for a beautiful send-off to our darling Mum. Would not hesitate in recommending their service.

Thank you John and Pete for guiding us through the difficult process of planning Moira’s funeral and then later conducting it in such a dignified manner. Bringing her past our home and family on the way to her church service was a gesture we will never forget. Unbeknown to us you had earlier that morning also quietly overcame a last minute serious issue. Thank you from all our family.

I had had a great experience until I was collecting my dad’s ashes. I had quite clearly not read the business hours that Sue had emailed me as very strongly pointed out to me by Peter. I travelled up from the Lower Mountains area and had rung ahead and was told that Peter would, albeit begrudgingly stay at the office until I arrived. I arrived 20 minutes past closing time and was met by Peter who had printed out the email from Sue to myself clearly stating open times etc. I had previously apologised on the phone and then again but the rebuff I received was nothing but disgraceful!!! No empathy!! I was to have my dad’s ashes transferred to scatter tubes but as I had clearly Pissed Peter off I opted to leave without this being done. I was almost yelled at in a reply from Peter stating that “maybe if you had arrived on time then maybe we could have helped you”!!! I was referred to the company through a mutual family member but I WILL not ever refer this company. Empathy would have been great and what I expected to be honest considering I am grieving the passing of my Patriarch, my dad. Maybe Peter needs a new career!!!! Sue on the other hand has been fantastic and very empathetic. Thank you Sue

John, Peter and the outstanding Estaugh and Carroll team did an amazing job to lighten our load at a very sad time. The professionalism, dedication and commitment of the team was extraordinary and every aspect of Dads funeral was executed to perfection. Our family cannot recommend team Estaugh and Carroll more highly.⭐⭐⭐⭐⭐⭐

Sonja was just amazing she went above and beyond for us, while we didn’t have a funeral through the company due to the family member dying in QLD we approached Eastaugh & Carroll about purchasing some small keepsake urns Sonja went out of her way to help us get these in from out of state she then also designed our Order of Service Cards. Sonja thank you, we can’t thank you enough for all of your help and suggestions. It really is appreciated. Many many thanks Scott and Mel

Helpful and friendly team who made time to ensure we had the best experience possible under the circumstances.