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City Funerals Mackay

City Funerals Mackay

5.0(14 reviews)See reviews ↓·Mackay

About the company

City Funerals has been supporting Mackay families since 1959 and is part of InvoCare Australia. It serves central Mackay, the Northern Beaches, Pioneer Valley and Mackay Harbour, extending north to Bowen, west to the Coalfields and south to Sarina.

Its chapel seats 80 people with standing room for 30, and the funeral home has two viewing rooms for family and friends to spend time with their loved one before the service.

What customers say

Based on genuine customer reviews

Families who had never arranged a funeral before, along with those returning after previous losses, form the bulk of the feedback for City Funerals Mackay. Chris and Susan are named repeatedly for the manner in which they steered households through decisions about cremation, burial and interment, handling both major arrangements and minor particulars that relatives had not anticipated. A theme running through the accounts is the absence of any sales pressure, with families stating that nothing was urged upon them beyond what they themselves had chosen.

The personal character of the ceremonies is likewise emphasised, several noting that the service reflected the wishes of the deceased. Respectful treatment of the loved one, smoothly coordinated proceedings and attentive personnel present throughout are mentioned again and again. Reviewers also point to assistance that continued past the day itself, encompassing cremation and later interment, and to thoughtful gestures extended to grieving relatives. Gratitude for patience, kindness and steady guidance in the hardest of circumstances closes many of the tributes.

Funeral director
City Funerals Mackay — Customer photo

Reviews

Reviews are taken from publicly available sources.

DR
Debbie Russell-Cameron24 July 2026

Susan Dodd, Doug Austin and the team at City Funeral’s were undeniably amazing. When our beloved Valda passed on, our family were so grateful and thankful for their compassion, care, kindness and professionalism and we thank them all sincerely for supporting and assisting us through this truly sad time in our lives. We highly recommend this wonderful team ✨

ID
id dezine14 May 2026

city funerals mackay in Sydney st Was the best service I have received from any small business in a long time. Chris and his team can be trusted with all your details of loved ones when they pass over . They bring comfort and peace of mind when you are at a loss to your loved ones leaving us . Nothing is too much trouble at all . Highly recommended Them thank you Donna lamprecht And family

MH
Margaret Hawkins11 May 2026

We highly recommend city funerals as their genuine caring service was outstanding....at no time were we pressured to do anything more than what we asked for ....our loved one was handled with loving care and the service was so personal and exactly what she had asked for.....

CS
Catherine Shaw5 May 2026

Susan was so wonderful & went out of her way helping my Mum & I with organising my Dad’s service. Nothing was too much trouble & made our experience less stressful.

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Akedo18 April 2026
DM
David McAuley14 December 2025

My family and I have just been through the horrible experience of our dear Mothers funeral, cremation and subsequent internment. Susan and the wonderful attentive staff of City Funerals guided us, supported us and consoled us through the whole experience. They looked after all the small and big things that we had very little idea about. Their service is exceptional and we feel very comforted that they were with us.

DT
Danica Thomson11 November 2025

Highly recommend City funerals. 💯 support, and dedication. So calm and caring, They went out of their way to work around my family's needs at the time, and for that we are forever grateful 🙏

Funeral directors in Mackay compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 7 businesses in this category in Mackay are compared.

RankProviderRatingReviewsOpen Sat.
1Mackay Funerals★ 5,027Yes
2City Funerals Mackay (this page)★ 5,014Yes
3Mackay Gentle Way Funerals★ 5,02Yes
4Mackay Family Funeral Home★ 5,01Yes
5Mackay Monumental Masons★ 4,910No
Contact
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00