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Mackay Funerals

Mackay Funerals

5.0(27 reviews)See reviews ↓·Mackay

About the company

Mackay Funerals was founded in 1884 by Alex Grant and has operated from the same Mackay address ever since. It is managed today by Kathleen McGill-Larsen and is part of InvoCare Australia.

Its chapel seats 60 guests, with standing room for a further 20, and it has a private arrangement room where families can meet with funeral arrangers to discuss their wishes.

What customers say

Based on genuine customer reviews

Compassion and attentive guidance are the themes that surface most often in feedback on Mackay Funerals, a funeral home, celebrant service and funeral director in Mackay. Families describe feeling heard and respected from their first contact, with arrangements handled sensitively while relatives focused on hymns, readings and photographs for the mass booklet. Kathleen is named repeatedly for her patience, warmth and willingness to take calls and emails over weeks, and Mar is praised for anticipating needs and adding personal touches that tied details together.

Reviewers also note how staff accommodated specific requests, managed arrangements after the funeral and supported families through sudden passings. The professionalism and organisation shown across these accounts stand alongside gratitude for services delivered with genuine care. Relatives recall that tributes were heartfelt and smoothly run, even when circumstances were difficult, and several mention that the team made an overwhelming period feel manageable and memorable. That steady guidance and human touch, from the first meeting through to the graveside, is what families return to again and again in their accounts.

Funeral homeFuneral celebrant serviceFuneral director
Mackay Funerals — Customer photo

Reviews

Reviews are taken from publicly available sources.

KG
Kristy Gowlland29 May 2026

Mar and the team were amazing and anticipated what we needed before we even knew. They worked tirelessly to add personal touches that tied everything together.

DC
Daniel Cauchi14 April 2026

I am writing on behalf of my family to express our sincere gratitude for the care, professionalism and compassion shown to us during the organisation of my dad’s funeral. In particular, we would like to extend our heartfelt thanks to Mar, who supported us throughout this process. Mar brought a genuine human touch to everything she did. Her ability to listen carefully, guide us with sensitivity and recognise the needs of each person in the room made an incredibly difficult time more manageable. She was thoughtful and considerate in every interaction, always accommodating and flexible, allowing each of us the space to find our own way in saying goodbye. At the same time, her professionalism was outstanding—ensuring that every detail was handled with care, dignity and respect. We are truly grateful for Mar’s support and dedication. Her approach made a lasting impact on our family and we feel very fortunate to have been guided by her during this time. Please pass on our sincere thanks to Mar for her commendable work and the team on the day.. With appreciation, Anne, Daniel Cauchi and family

TF
Trevor Fry5 March 2026

We would like to express our gratitude and admiration for the wonderful service that Mackay Funerals administered for our sister Robyn Shailer yesterday. Doug, Kathleen and all at Mackay funerals could not have been more respectful or helpful. Deepest thanks, Trevor, Louise and Lindsay Fry and family.

PT
Pauline T9 February 2026

Kathleen and the team at Mackay Funerals provided our family with excellent service throughout the sudden passing of our dear Dad . Genuine caring staff who were very accommodating to our requests along the way. Would highly recommend Mackay Funerals.

TL
Tali Lean2 February 2026

Nobody wants to be planning a funeral but from the first interaction with the small team at Mackay Funerals, we felt at ease knowing that they would be our family every step of the way. They were very accommodating with our every request and always great with communication. Massive thanks from our family for your genuine care.🙏

SL
Siaan Laudrum28 January 2026

The staff at Mackay Funerals were warm, caring and genuine. They were very professional and met all our needs for the service. Kathleen delivered a lovely heartfelt service for my Dad. I would definitely recommend Mackay Funerals.

CC
christine carlisle13 November 2025

Kathleen at Mackay Funerals made sure that our mother’s funeral was beautiful, and the day went smoothly in spite of some difficult circumstances and Kathleen herself being unwell on the day. Thanks Kathleen and Mackay Funerals. You made a very sad time manageable and memorable. Rose Quadrio’s family.

Funeral directors in Mackay compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 7 businesses in this category in Mackay are compared.

RankProviderRatingReviewsOpen Sat.
1Mackay Funerals (this page)★ 5,027Yes
2City Funerals Mackay★ 5,014Yes
3Mackay Gentle Way Funerals★ 5,02Yes
4Mackay Family Funeral Home★ 5,01Yes
5Mackay Monumental Masons★ 4,910No
Contact
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00